Incident Reporting
Running a firearms business is about more than sales and compliance—it’s also about safety, liability, and protecting your license. Whether you operate a retail store, gun range, or manufacturing facility, incidents happen. How you handle them can make the difference between a one-time issue and a long-term problem.
That’s why FFLAssist includes a built-in Incident Reporting Module—a simple, smart system that helps you capture, document, and manage critical events with ease.
🚨 What Is an “Incident” in the Firearms Industry?
Incidents include any event that may require documentation for safety, compliance, legal protection, or internal follow-up. Examples include:
- A negligent discharge on the range
- A suspected straw purchase attempt
- A customer injury or safety rule violation
- An inventory discrepancy or theft
- A denied background check with an irate buyer
FFLAssist turns these moments into organized, timestamped records that you can access instantly—whether for an internal review, an insurance claim, or an ATF audit.
🧾 Capture Every Detail—In Seconds
With FFLAssist, your team can log incidents using a structured, mobile-friendly form that captures:
- Title and timestamp
- Customer or employee involved (pulled directly from CRM)
- Type of incident (from a user-defined list)
- Free-form description and follow-up notes
- Attachments like images, scanned statements, or video links
- Escalation status and internal-only notes
Because it’s part of your main system, there’s no extra software, spreadsheets, or paper logs to manage.
🧠 Connect Incidents to Customers and Waivers
Every incident is automatically linked to the customer’s profile, so if they try to return to the range or purchase again, staff are alerted.
For gun ranges, this also ties into the waiver system, allowing you to pull up signed documents and safety acknowledgments instantly.
🔁 Built for Follow-Up and Accountability
Incidents don’t just get logged—they trigger action:
- Assign internal reviews or follow-up tasks
- Flag customer accounts for supervision, bans, or restrictions
- Notify managers or compliance officers in real-time
- Print or export incident reports for law enforcement or insurance
🔎 ATF-Ready. Liability-Ready.
In the event of an audit, legal claim, or customer complaint, you’ll be ready. FFLAssist provides a clean, chronological log of all incidents—complete with digital evidence and staff notes.
No more digging through paper folders or vague memory.
🎯 Why It Matters
Your staff can’t prevent every incident, but FFLAssist ensures you handle them the right way. With better documentation, better accountability, and faster response times, you reduce your risk and protect your business.
To discuss what FFLAssist can do for your business, click here.
To schedule a no-obligation 1-hour demo, click here and select which date/time works best for you.
